Terms and condition


These general terms and conditions regulate the information service activities (hereinafter: “General terms and conditions”) and uniquely determine the conditions under which the company New Era Webinars street Jurija Gagarina 22z , 11070 New Belgrade, Belgrade, Republic of Serbia, registration number: 21852163, VAT: 113357053, (hereinafter referred to as the “Company”) organizes webinars and sells tickets for them through the website located at the domain www.newerawebinars.com (hereinafter referred to as the “Site”), as well as the procedure for mutual rights and obligations of the Company and the service user/consumer (hereinafter: “User”).

The provisions of the General Terms and Conditions are mandatory for the Company and each User and apply to all their mutual contractual relations unless the Company and an individual User agree otherwise in a separate agreement.

Services are provided in accordance with eCommerce laws, the Consumer Protection Act, GDPR regulations, the Law on Obligations, and other regulations of the Republic of Serbia harmonized with European regulations.


Any legal entity, domestic or foreign, or entrepreneur, except minors, can become a user of the Company’s services.

The user of the Company’s services becomes a user by accessing the Internet service, that is, by using the Company’s services, under the conditions and in the manner outlined in these General Terms and Conditions. With each individual access to the Internet service, the user confirms that is familiar with the provisions of these General Conditions and that he fully agrees with them.

To use the services, the user provides only those personal data that are necessary for the execution of the services he is interested in using.

If the user wants to become a user of our services, by applying to the appropriate event from our offer, he submits a request to establish a user relationship. This can be done in writing via email or via a form on the Company’s Internet service.

The user of our services undertakes to notify the Company without delay in the event of a change in data important for the identification or performance of services.

By confirming the request for establishing a user relationship, the user confirms that he is familiar with the provisions of these General Terms and Conditions and that he fully agrees with them.


Entering the user relationship is considered the moment of consent to the provisions of these General Terms and Conditions, by accessing the Site.


The right to use the Company’s services, which the user acquires in accordance with these General Terms and Conditions, cannot be transferred to a third party.


The company independently determines the prices and other commercial conditions for the provision of services and the sale of goods, in accordance with its business policy.

In accordance with the law, all listed prices are inclusive of VAT.

Prices and other commercial terms of service provision are available to the user at any time through the Site.

The company reserves the right to change prices and other commercial conditions for the provision of services and the sale of goods, which it informs users about on the website.


Estimates and invoices contain, among other things, the amount calculated for the use of services and the sale of the Company’s goods and obligations based on public revenues (taxes, fees, etc.), as well as information on the method and term of payment in accordance with the Law.

Invoices for rendered services are submitted by the Company:

to the user via e-mail, to the user’s registered e-mail address, after receiving the order, during the duration of the user relationship.


Statement of Conversion

“When typing in the payment card data, confidential information are transmitted by means of public network in the protected (cryptic) form using the SSL protocol and PKI system, currently the most- up-to-date technology. The security of data when making purchase is guaranteed by the payment card processor, Chip Card ad Belgrade,, thus the complete process of collection is performed on the Chip Card’s site. The data on the payment card are at no moment available to our system.”

Protection of confidential transaction data

When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and the PKI system, as currently the most modern cryptographic technology. Data security during purchases is guaranteed by the payment card processor, ChipCard, Belgrade, so the entire payment process is performed on the bank’s website. Payment card information is not available to our system at any moment.


In the case of a refund to a customer who previously paid with one of the payment cards, partially or fully, and regardless of the reason for the refund, New Era Webinars doo is obliged to make the refund exclusively via VISA, EC/MC and Maestro payment methods, which means that the bank will refund the funds to the card user’s account at the seller’s request.


Invoices are delivered to the user in electronic form.

The company is not responsible in case the user does not receive the invoice (due to a failure of the computer network)

The User undertakes to notify the Company of the absence and request the sending of a duplicate after the expiry of the usual deadline for receipt of the invoice or bill.

The User undertakes to notify the Company of the absence and request the sending of a duplicate after the expiry of the usual deadline for receipt of the invoice or bill.


The client has the right to cancel participation at the event. Cancellation must be received by New Era Webinars in writing, by email.

Depending on the time before the event date, the following terms apply:

  • Less than one month – New Era Webinars shall not be obliged to refund any of the invoiced amount.
  • One month or more – New Era Webinars shall be entitled to retain and charge 50% of the total invoiced amount.
  • Failure to attend the event does not mean the client shall be entitled to a refund, nor a discount.
  • The client’s failure to attend the event does not cancel, decrease or in any way waive the client’s obligation to fully pay the fee invoiced to the client by New Era Webinars.
  • The client can transfer to an event held within one year of the original course date. Transfer is only possible once and subject to availability on the given event.

 If New Era Webinars must cancel a course due to exceptional circumstances, New Era Webinars will issue a credit note.

For all information regarding complaints, you can contact us at email: complaints@newerawebinars.com






The company undertakes to provide the user with the use of the Site, within its technical capabilities, with the fact that it reserves the right to, without special notice, temporarily suspend the provision of services, i.e. the functioning of the Site, in part or in whole, due to work on the system or other maintenance needs, as long as there is a justified need for it.


The company undertakes to inform the user in an appropriate manner about the relevant domestic legislation in the field of Internet trade, as well as generally accepted recommendations and codes related to the permitted and acceptable use of services for Internet trade.


The user undertakes to use the Company’s services in accordance with the legal regulations, recommendations, and codes from the previous paragraph.


The company allows the user to apply on the site for the opportunity to participate in the webinar offered by the sales force offered by the site.


Confirmation of payment is considered the moment of guaranteed participation in the webinar.






The company undertakes to respect the confidentiality of personal data in connection with the use of the Site, and the confidentiality of user communications via the Internet, in accordance with applicable regulations.


The company will not be held responsible for the violation of the user’s right to privacy and security, which is carried out by third parties via the Internet.


The company will immediately report any violation of the user’s right to privacy and security to the competent state authorities.


The company collects and processes only the necessary data for the execution of the contract for the sale of goods, adhering to the principles of legality, honesty and transparency, the principles of limitations regarding the purpose of processing, data minimization, principles of accuracy, limitations on data storage, principles of integrity and confidentiality and responsibility for actions .




“On behalf of www.newerawebinars.com, we are committed to protecting the privacy of all our customers. We collect only the necessary, basic data about customers/users and data necessary for business and user information in accordance with good business practices and in order to provide quality service. We give customers choices including the ability to decide whether or not they want to be removed from mailing lists used for marketing campaigns. All user/customer data is strictly stored and is available only to employees who need this data to perform their work. All employees of www.newerawebinars.com are responsible for respecting the principles of privacy protection.”



The user agrees that the Company collects and processes the data necessary for the execution of the subject of the contract and the exercise of the user’s rights regarding the purchase in the manner determined by these conditions.

The company processes only the necessary data of those persons who have voluntarily provided data and consent for processing.

The company processes personal data for a clearly defined purpose for which consent has been given, in a manner permitted by law, so that the person to whom the data relates is not specified or determinable even after the purpose of the processing has been achieved, and in proportion to the purpose of the processing.

The company informs the user that he has the right to access the data and notification of the same, the right to correction, deletion of data at the request of the user, revocation of data – by withdrawing consent to data processing via e-mail and contacting the contact phone number, the right to limit processing, the right to portability – by the express request of the user to transfer the data to another operator and the right to object – to the Commissioner for Information of Public Importance and Protection of Personal Data.


Before collecting data, the Company informs the data subject of the following:


That the person responsible for data collection is the operator – the Company;

That the purpose of data collection and processing is to facilitate the smooth functioning of the Site, the safety of the Site’s users, and the provision of e-commerce to the Site’s Users in accordance with the law, the execution of purchase contracts, as well as the exercise of customer rights regarding the purchase of goods.

That the collected data is used in a way that enables the identification of e-commerce participants, users or customers, and in accordance with good business practices, keeping business secrets and the law;

That the persons who process the data are those persons who are employed by the Company or who are authorized to use the data by the Company to achieve the purpose for which the user’s consent was given; The company with which the user enters into an obligation relationship (to the extent necessary for the realization of that relationship); Courier service (only data that is necessary for ordering services, as well as all State bodies that exercise the right to use data based on the law and/or court decision;

That providing personal data is voluntary, and that there is no obligation to leave any personal data, but that there is a basis for leaving data in the Law on Obligations, the Law on Electronic Commerce and the Law on Advertising, in order to exercise rights under those laws;


That the person who has given consent to the collection and processing of data can, at any time and without explanation, withdraw his consent, which as a legal consequence produces the cessation of use of the Site, the eventual maturity of all outstanding obligations incurred during the duration of the user relationship, thereby ending any further collection data from the person who withdrew the consent;

That in the case of illegal data processing, persons have the rights to protection of personal data, filing of complaints and judicial protection that belong to them by law.

The data collected from the buyer for the purpose of fulfilling the obligations specified in the purchase contract, as well as for the preparation of the conclusion of that contract, are: name, surname, address and telephone number, e-mail address and are not used for other purposes. The data collected with the consent of the person, for the purposes indicated above, are: name, surname, address, telephone number, e-mail address, as well as the IP address of each individual access to the Site. The customer voluntarily and explicitly provides the information about the current account number with the bank, as necessary for the realization of his rights in connection with the purchase, which information the Company can only use for the stated purposes and for the purpose of recording transactions on that basis.

The company will delete personal data immediately after the purpose for which the data was collected is fulfilled, and if there is no legal obligation to store the data


The company is not responsible for the accuracy of data entered by other persons, as well as for the result of possible data processing that had such data as its subject.


The company respects the privacy of the users of the Site. Data from the registration process, and other data about the user, the Company will not disclose to third parties, except for the purpose and under the conditions specified in these General Terms and Conditions and in cases where it is expressly prescribed by law.


The company may, in accordance with the law, collect certain data about visits obtained during the use of the Site (so-called “cookie” data). The term “cookie” data refers to data related to the technical characteristics of the device with which the user accesses the Site, such as: data on screen size, operating system, browser (“Browser”) of Internet content. This data can be used by the Company in order to have information with which to improve its Site and its content to further direct and adapt it to visitors and Users. The company does not collect data on previous visits to other websites, searches or any other content or other information that “cookie” data of users or third parties may contain. The company uses “cookie” data for the purpose of analyzing visits to its website via the Google Analytics platform of Google Inc. USA.


The user undertakes to ensure security, data integrity and resource access rights within his own computer network connected to the Internet.


The user undertakes to ensure security, data integrity and resource access rights within his own computer network connected to the Internet




Data on legal entities collected by the Company are data that are normally collected for the purpose of doing business between legal entities, and for the sake of entering into a business relationship.


The contracting parties agree to keep all data obtained that the other contracting party, a legal entity, has designated as confidential, in connection with the conclusion or realization of the user relationship, as confidential during the duration of the user relationship, as well as within two years after its termination.


The company collects data about the user who is a legal entity, necessary for establishing a user relationship, providing quality service and providing timely information, in accordance with good business practices.


The company will not use business data of legal entity users for marketing or any other purposes, without the user’s consent.






The Company has exclusive copyright on the Site and all individual elements that make it up, such as text, visual and audio elements, visual identity, user interface, code, data and databases, program code and other elements of the Site


Unauthorized use of any part or the Site as a whole, without express prior written permission issued by the Company as the sole copyright holder, will be considered a violation of the Company’s copyright and is subject to initiation of all proceedings to the full extent of the law.





The Company may suspend the provision of services to the user if there is a suspicion that there is any illegal or fraudulent activity that may cause damage to the Company, the user or a third party.


The company may suspend the provision of services to the user in order to eliminate technical faults or perform other necessary works on its infrastructure.


The company will inform the user in a timely manner about the shutdown dates due to planned works on the infrastructure.






The user is independently responsible for his actions when using the Internet, the Site, as well as for the content of his communication with third parties and the contents that he makes publicly available via the Internet, including the Site.


The company is not responsible for damage suffered by the user or a third party due to:


Reduced bandwidth, difficult transmission or occasional, temporary interruptions in the provision of services, which are caused by interference, atmospheric conditions, physical obstacles and reasons in general that cause variability to which wired or wireless connection technology is subject;

Overloads, delays or errors in the functioning of parts of the Internet that the Company cannot objectively influence;

Unauthorized use of Internet services by the user;

Performing all types of financial and other business transactions by users on the Internet;

Suspensions prescribed by the provisions of these General Conditions or by law;

Use of non-standard equipment by the user;

Moving the user to another location from which access to the Site or delivery is not possible;

Acts of force majeure or other causes beyond the Company’s control;

Permanent cessation of the Company’s activities.




The user relationship between the Company and the user may be terminated based on the unilateral termination of each party.


The company can unilaterally and without notice terminate the relationship with the user in the following cases:


If the user does not settle his debts to the Company;

If the user continues to engage in illegal behavior after suspension;

If there is a death or loss of business capacity of the user who is a natural person or the initiation of bankruptcy, liquidation or other proceedings that may lead to the termination of the existence of the user who is a legal person;

If the Company makes a business decision to stop maintaining the Site or stop performing its activities.





The company has the right to change, update and supplement the General Terms and Privacy Policy in accordance with the business and harmonize with the legal regulations and without prior notification to the user.


The user can unilaterally terminate the user relationship with the Company if he does not agree with the changes to these General Terms and Conditions. The user is obliged to submit the request for termination of the user relationship on this basis to the Company within eight days from the date of publication of the change to the General Terms and Conditions.


In the event of termination of the user relationship, regardless of the reason for termination, the user is obliged to immediately, and at the latest within 8 days, settle all possible debts to the Company.


The Company informs users about changes to the General Terms and Conditions by publishing them on the Company’s Website in the Terms section, so users are obliged to follow the changes on the website.






The User and the Company agree that the provisions of these General Terms and Conditions must be interpreted in a way that contributes to the performance of contractual obligations to their mutual benefit.


The User and the Company agree to try to resolve all possible misunderstandings that arise during the duration of the user relationship amicably. If they fail to do so, the First Basic Court in Belgrade will be competent for disputes with natural persons, and the Commercial Court in Belgrade will be competent for disputes with legal entities and entrepreneurs, applying the laws of the Republic of Serbia.




These General Terms and Conditions enter into force on the day of adoption and apply to all users and orders from the date of publication, for the future.


Upon entry into force of these General Conditions, the previous conditions cease to apply.



Definitions: In these terms and conditions, “webinar” refers to a live or recorded online seminar or presentation hosted by the company. “Attendee” refers to any individual who registers for and participates in a webinar.

Registration: Attendees must register in advance to participate in a webinar. The company reserves the right to reject any registration at its sole discretion.

Fees: Some webinars may be offered for free, while others may require a fee for attendance. Any applicable fees will be clearly stated at the time of registration.

Cancellation and rescheduling: The company reserves the right to cancel or reschedule a webinar at any time for any reason. In the event of a cancellation, the company will issue a full refund to any attendees who have paid a fee to attend the webinar. In the event of a rescheduling, the company will notify attendees as soon as possible and offer the option to attend the rescheduled webinar or receive a full refund.

Attendee conduct: Attendees are expected to behave in a professional and respectful manner during the webinar. The company reserves the right to remove any attendee from the webinar or ban them from future webinars for inappropriate behavior.

Intellectual property: The content presented during the webinar, including any slides, materials, or recordings, is the property of the company and is protected by copyright laws. Attendees are not permitted to distribute or reproduce this content without the express written permission of the company.

Limitation of liability: The company is not liable for any damages or losses suffered by attendees as a result of participating in the webinar. This includes, but is not limited to, damages or losses related to technical issues, errors in the content presented, or any other issues that may arise.

Governing law: These terms and conditions shall be governed by and construed in accordance with the laws of the state of Republic of Serbia, and any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Republic of Serbia


Company name: New Era Webinars doo

Address: Jurija Gagarina 22z, 11000 Belgrade, Republic of Serbia

ID: 21852163 

VAT: 113357053

Standard Industrial Classification code: 6399

Industrial Classification: Information service activities not elsewhere specified

Office: +381654792644

Mail: office@newerawebinars.com

Webpage: www.newerawebinars.com

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